Here at LikeCharm your satisfaction is what makes us move, and we stand behind the quality and craftsmanship of ALL our products. This is why we designed our Lifetime Warranty with, of course, you in mind! Whether you receive an item with a manufacturing defect or experience an issue during wear, we've got you covered!
Manufacturing Defects or Issues
We designed our Lifetime Warranty to give you the peace of mind you deserve, covering any manufacturing defects on our jewelry at no cost to you. If you believe your item is experiencing a manufacturing issue, not to worry! Please send us an email to firstname.lastname@example.org with the following information to get the claim process started.
- Details of what type of issues/defects you have encountered with the jewelry.
- Clear photos with all angles of the jewelry in question.
- Your name, order number or the email used when placing the order.
Once this information is received and processed by our team, and we had a chance to inspect the conditions of the item, we will provide further instructions on how to proceed.
Our Fine Message
Please it is important to keep in mind that not all claims will be deemed as a manufacturing defect/issue. Some common jewelry issues for example, are not considered manufacturing defects include but are not limited to the following:
- Discoloration or fading due to exposure to swimming pools, hot tubs, bathing or harsh chemicals found in everyday products, such as perfumes, lotions and etc.
- Items that are bent, caught or have worn out due to normal wear or other accidental damage.
- Stones falling out due to chipping, bent prongs, or misshapen settings resulting from wear.
- Please note our warranty does not cover items that are lost or stolen.
Please keep in mind that any repair, resizing or other services such as soldering performed on the jewelry will void the warranty on that item(s).